Return Policy

1 Return Eligibility

We offer a 7-day return policy from the date of delivery. To be eligible for a return, your item must meet the following conditions:

The watch must be unused and in the same condition that you received it
The watch must be in its original packaging with all tags and labels intact
All accessories, manuals, warranty cards, and certificates must be included
You must provide proof of purchase (order confirmation or invoice)
The watch must not show any signs of wear, damage, or alteration

2 Non-Returnable Items

The following items cannot be returned:

✕ Watches with broken seals or removed packaging
✕ Personalized or custom-engraved watches
✕ Watches purchased during final sale or clearance events
✕ Watches showing signs of use, wear, or damage
✕ Items returned after the 7-day return window

3 How to Initiate a Return

Follow these simple steps to return your purchase:

Contact Us

Email us at returns@bindaslook.com or call +91 123 456 7890 with your order number and reason for return.

Get Return Authorization

Our team will review your request and provide you with a Return Authorization (RA) number within 24 hours.

Pack the Item

Securely pack the watch in its original packaging with all accessories. Include the RA number on the package.

Ship the Return

We will arrange for pickup or provide you with a prepaid shipping label. Keep the tracking number for your records.

4 Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

Inspection Timeline

We will inspect your return within 2-3 business days of receiving it.

Refund Processing

If approved, refunds will be processed within 7-10 business days to your original payment method.

Notification

You will receive an email confirmation once the refund has been processed.

Bank Processing Time

Please allow an additional 5-7 business days for the refund to reflect in your account, depending on your bank.

Note: Shipping charges are non-refundable except in cases of defective or damaged products.

5 Exchange Policy

We offer free exchanges for the same product in different size, color, or variant within 7 days of delivery.

Exchange Process:

• Contact us with your order number and exchange request
• We will verify product availability and arrange pickup
• Your replacement will be shipped once we receive the original item
• Exchange is free of charge (subject to product availability)

If you want to exchange for a different product at a different price, you will need to return the original item and place a new order.

6 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will:

Arrange Free Pickup

We'll pick up the defective item at no cost to you

Full Refund or Replacement

Choose between a full refund or free replacement

Refund Shipping Costs

We'll refund any shipping charges you paid

Priority Processing

Expedited handling of defective product claims

Important: Please take photos of the damaged product and packaging as proof. This will help us process your claim faster.

7 Shipping Address for Returns

If you are shipping the return yourself, please send it to:

Bindaslook Returns Department

123 Watch Street, Luxury Plaza

4th Floor, Returns Section

Mumbai - 400001, India

Phone: +91 123 456 7890

Reminder: Always include your RA number on the package and use a trackable shipping method. We are not responsible for items lost in transit without tracking.

Need Help with a Return?

Our customer service team is here to help you with any questions about returns or exchanges.

Email: returns@bindaslook.com