Frequently Asked Questions

We typically ship orders within 1-2 business days. Delivery times vary by location: Metro cities receive orders in 2-4 business days, other locations in 4-7 business days. You'll receive tracking information once your order ships.

Currently, we only ship within India. We're working on expanding our services to international locations. Sign up for our newsletter to be notified when international shipping becomes available.

We offer free shipping on all orders above ₹2,000. For orders below ₹2,000, a flat shipping fee of ₹99 applies. Express shipping is available for an additional charge of ₹199.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and visiting the "My Orders" section. For any tracking issues, contact our support team.

We offer a 7-day return policy. Items must be unused, in original packaging with all tags and accessories. Contact us to initiate a return, and we'll arrange pickup. For complete details, please visit our Return Policy page.

Once we receive and inspect your return (2-3 business days), we'll process your refund within 7-10 business days. The refund will be credited to your original payment method. Please allow an additional 5-7 days for your bank to process the refund.

Yes! We offer free exchanges for the same product in different size, color, or variant within 7 days of delivery. Contact us to check availability and arrange the exchange. We'll pick up the original item and ship your replacement.

Yes, absolutely! All watches sold on Bindaslook are 100% authentic and sourced directly from authorized distributors. Each product comes with proper documentation, warranty cards, and certificates of authenticity where applicable.

Yes, all our watches come with manufacturer's warranty. The warranty period varies by brand and model (typically 1-2 years). Warranty details are mentioned on each product page and included with your purchase.

Each product page includes detailed specifications including case diameter, strap length, and wrist size compatibility. Generally, watches with 38-42mm cases suit smaller wrists, while 42mm+ suits larger wrists. If you're unsure, contact our support team for personalized recommendations.

Water resistance varies by model. Each product page specifies the water resistance rating (e.g., 3ATM, 5ATM, 10ATM). Generally, 3ATM means splash-resistant, 5ATM suitable for swimming, and 10ATM+ suitable for water sports. Always check the specific product specifications.